Tag Archives: business

Integrating a new leader to a management team

June 18th, 2015   |   Posted in Business   |   By: Hubert Saint-Onge   |   0 comments

Highly functioning leadership teams are essential to the optimization of organizational performance. Yet the state of constant flux in the membership of these teams can often detract from their momentum and lead to chronic underperformance. The appointment of a new …

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Creating space for the exercise of judgment

June 18th, 2015   |   Posted in Business   |   By: Hubert Saint-Onge   |   0 comments

Judgment and customer centricity A rules-based approach to serving customers places a ceiling beyond which the levels of satisfaction experienced by customers cannot possibly rise. The shift to a principle-driven approach allows for well-informed, reasonable judgments to be applied by …

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