Tag Archives: customers

Creating space for the exercise of judgment

June 18th, 2015   |   Posted in Business   |   By: Hubert Saint-Onge   |   0 comments

Judgment and customer centricity A rules-based approach to serving customers places a ceiling beyond which the levels of satisfaction experienced by customers cannot possibly rise. The shift to a principle-driven approach allows for well-informed, reasonable judgments to be applied by …

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