News & Views

Customer centricity has been a key theme in my practice for the last 20 years. I find the lack of attention given to this work in most...

You’re walking out of a large meeting at work. The presenter was covering much ground and tended to ramble on. You don’t feel that this...

Loyalty is often seen as positive, but when it is used as leverage in the exercise of leadership, it can be devastatingly destructive for...

Organizations must be agile and responsive to thrive in today’s business environment. Internally, increasing complexity keeps creating...

Have you noticed that the term Imposter Syndrome arises in conversations more often these days? Although it has become part of the...

Conventional wisdom tells us that leaders learn by being self-aware and reflecting on how they deal with challenges. Introspection about...

Leveraging the latest in survey-based technologies, Liam Fahey and I have collaborated to create a Strategy Execution Readiness Assessment.

Deliberate steps must be taken to ensure that the team coalesces rapidly with a new leader rather than adjusting through trial and error.

The ability to exercise judgment provides the room to manoeuvre required to meet customer needs with greater flexibility.

There are two factors to consider in aiming to make better use of time; how you structure your activity and how you manage yourself.